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IBAM is a UK-based consultancy and resourcing firm that offers governance, risk, and compliance services. They assist clients in managing regulatory conduct and financial crime by implementing appropriate systems and controls, addressing operational issues, and better managing ongoing regulations. Their services cover various areas, including business assurance, complaints, culture and people development, financial crime and fraud, past business review and remediation, recruitment, and regulatory services. They work with regulated industries such as financial services, energy, water, and telecommunications, leveraging their technical knowledge, operational excellence, and strong relationships with clients to benefit their customers.

IBAM's key strengths lie in their technical knowledge, agility, operational excellence, integrity, and client-focused culture. They have a successful track record of assisting firms of all sizes and are committed to developing talent within the company. They were honored with the Sunday Times Best Small Companies Awards 2022, and their clients appreciate their clear view of best practices and collaborative culture.




IBAM is a provider of end-to-end services for highly complex and regulated customer-sensitive issues. Our core services include complaint handling, remediation (which involves customer due diligence, high-risk persons, and sanctions), past business reviews, quality assurance (including new business checking), claims management, sales support services (such as paraplanning), customer screening and sanctions, financial promotions checking, and business process outsourcing.


Clients trust IBAM because of our expertise in dealing with highly complex, regulated, and customer-sensitive issues. IBAM 's service is designed to help clients address regulatory issues, improve our operations, and enhance our reputation with customers, people, and regulators. IBAM offers subject matter support for team management and quality assurance. The delivery mode of our services is tailored to meet the specific needs of each client.


IBAM 's managed service proposition offers a range of benefits for clients, including access to teams of qualified and experienced specialists who can handle complex and regulated customer issues. This service can free up client management from large-scale operational needs, allowing them to focus on value-added activities. IBAM provides rapid deployment without lengthy recruitment processes, and the ability to ramp up or down resources at short notice, aligned with the client's business needs. The company offers managed services to many financial services organizations, covering a range of products and varying degrees of complexity, from complex complaint handling to more straightforward complaint processing.


IBAM 's expert associates can provide specialist project oversight, focusing on process improvement while engaging with clients to ensure that the right technical outcomes are met and that sustainable improvements are made.


IBAM boasts a team of seasoned recruiters who specialize in helping financial services clients find mid to senior-level permanent and contract hires, both on a contingent and retained basis. These recruiters collaborate with our operational and regulatory experts, providing invaluable insights and understanding of the daily challenges faced by regulated companies.


Our recruiting expertise covers a broad range of disciplines that mirror the areas supported by our wider business. These include compliance, conduct risk, operational risk, change management, project and program management, and financial crime risk.


Additionally, IBAM 's specialist recruitment team can offer interim solutions by leveraging our own subject matter experts while we search for permanent staff.


Our clientele ranges from asset & wealth management firms to large international banks and insurers. What sets us apart from other recruiters is our deep industry knowledge, consultative approach, and extensive network of qualified candidates.

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